Closing this account

I had a very bad impression with Edcon and I'm going to pay the account and close it since well I see my money is not good enough for you guys.I checked my account and they said I took VIP that I don't even know what is it all about.I went to the Maponya Mall branch where I was advised to call the call center since they can't do anything about my problem,Surprisingly they were able to assist me to take my payments and given me bad service,I only buy perfume @ Edgars for @ least 1k but I think I have to find another place to do so.I spoke to Jesmeen Jacobs and her manager said he will resolve the issue for me,Why is he a manager in the 1st place while he can't even solve such a simple query.I spoke to Amanda Khoza who said the is no supervisor nor manager on shift,What kind of company is that?She promised to assist but I'm still waiting to see if a manager could not assist how would the Rep assist *BAAAD Service RIGHT THERE