1 reviews | Active since Feb 2019
Closing my Account without ANY notice
I have not made a purchase in 6 months with my Edgars account. My account is paid in full. When i tried to make a purchase after 6 months they told me that my account has been closed because if have not used it in 6 months? This alone is ridiculous. My problem however is that they did not even let me know that they are going to close it. Not a sms, not an email.. NOTHING !! They just close it... But they still send me my statements every month ??<br> *** ?? They now tell me that i will have to go into the store and apply for a new account. When i asked them what about all my U-Points that i accumilated, they tell me that it is lost... sorry... <br> This is not acceptable. If you want to close my account after i have been an outstanding trouble free customer for how many years.... AT LEAST COMMUNICATE WITH ME !!!!<br>
Thank you for raising your apprehensions with us. Please note the account was closed by Absa as there was no activity on the account for a long time. And also because of the account being in arrears. It was therefore regarded as a dormant account and has a permanent block code. We apologise for the overall experience, but the account will not be re-activated.
Kindly visit the store and re-apply for another account.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Thank you for raising your apprehensions with us. Please note the account was closed by Absa as there was no activity on the account for a long time. And also because of the account being in arrears. It was therefore regarded as a dormant account and has a permanent block code. We apologise for the overall experience, but the account will not be re-activated.
Kindly visit the store and re-apply for another account.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***