Closing Edgards account and getting your paid up letter is IMPOSSIBLE!!!!

Closing Edgards account and getting your paid up letter is IMPOSSIBLE!!!! My Edgars account was hand over to MBD. This was not an account - as I paid up my account a year ago already and asked Edgards to close the account - which they then DIDN'T DO. I then months later heard from MBD Attorneys who said I owed Edgars money - for some service fees or something I am still not quite sure what. After discuss this at lenght with Xolani from MBD, I was assured (and pretty much held at randsom) that it I paid the R305, the matter would be settled and I would be able to get a paid up letter. I immediately paid the money and sent the proof thereof to MBD.

It has now been more than 2 months that I have been struggling to get my paid up letter. NOW IT CAME UNDER MY ATTENTION BY MY BANK that I have a bad credit record..... THIS IS TOTALLY UNACCEPTABLE. I have made so many phone calls, sent SO MANY emails (I have read receipts from about 20 people at MBD) - BUT NOTHING. They just don't care... I actually don't know what to do anymore!