Closing an account

Spoke to Edgars earlier this week about closing my account, was advised that once the balance was reflected as 0 that I should call back to cancel as the payment had not reflected as yet. Called this morning only to be advised that the account has moved to RCS and that I needed to speak to them to cancel. Called them on the number provided only to be put on hold for 20min as no one has a clue what is happening. After dealing with a complete *********** person from RCS who had me on hold while I could hear him moaning about me wanting to cancel the account to his colleagues, I eventually hung up. After calling back and being transferred again for another 10min I eventually spoke to a competent person from RCS who advised I must now wait for 48 hours for someone to call me back to close the account. There has been no notification that this was even happening and frankly I am now glad that I am cancelling the account as RCS is useless and has clearly not done any sort of implementation or handover. When it was still Edgars it was a simple phone call and any issue was sorted out for you. Now I have to wait and hope someone will contact me to close the account, but not holding my breath. What annoys me even more is the poor call center team at Edgars is now going to have to deal with and field calls from irate customers because RCS couldn't care less to even address and issue.