Closing account - trivial tasks made impossibly difficult by incomprehensibly *********** people

Edgars customer service is beyond pathetic! We have been trying to close our account, but to no avail!

We have called customer care and visited the branches multiple times and still the account has not been closed. We called customer care, where the person told us the account will be closed in the next few days and we will receive an email soon. Nothing happened - not even a follow up.

We then phoned them again a few weeks after that, where an astonished lady told us that they had nothing on record of the previous attempt to close the account. Fortunately, this lady then copied us in an email to request that our account be closed immediately. Nobody responded to this email and nothing happened despite this request. We are still waiting...

We then went to an Edgars branch, where we were told that customer care only operates between 08:00 - 17:00 on weekdays. We were then told that the administrative tasks involved with an account closure is difficult as many parties are involved. Unbelievable!

While this is happening, Edgars (or related parties) do not forget to remind us that our R60(ish) is outstanding and we need to pay it immediately.

I cannot believe that such a trivial task is so difficult to complete. I do not have words to describe my frustration and disappointment with this company! How is it possible for them to function like this?