Closing account next to impossible

For the last year I have struggled to close my account. Even though I haven’t bought anything on account for more than 24 months I kept being charged for club fees. I have settled these multiple times and each time I ask for my account to be closed and it’s not done.

Edgars has made it impossible to close this account. I have been assured multiple times that my account would be closed. When I went in store I was told I couldn’t close it because I didn’t have a card (I no longer have the card since I don’t use the account). I also tried closing it online, they require me to have a second cellphone so they send me a message while I’m on the line to confirm I want it closed (I don’t have a second phone).

To make matters worse they keep reporting my account as late to the credit bureaus.

I just want my account to be closed as they have been promising to close it.