Closing Account - Month Delay

<p> </p> <p>I have been trying to close account for more than a month now, i told Edgars i will not be held liable for Admin Fees for the month of September nor October as its taking them 2 months to just tell me if i can close my account or not, yesterday after waiting a month and a week for a reply, they told me my accuont is in arrears by R70.00, when i was there last to pay my account up to date, i owed R2.00 (as per the receipt) now its R70.00, so if this is admin fees, why do i need to pay it, if i have been trying to close my account from September, the customer care from Edgars is shocking, you can phone them as the lines are always busy, and you cant try to go the store either as it takes forever, so why would emailing be any different.</p> <p> </p> <p>Can someone please assist me!</p>