Closinf of account

After 3 emails and 2 phone calls has my account not been closed yet. The firts request I asked the service fee to be reversed as I have a nil balance on my account. The consultant advised it will be reversed. I received a statement stating that I owe R60.00. Called again and a consultant said that a service fee is charged to keep the account open. I asked that this must be reversed and closed as I was not informed of this in the 1st place. I have send emails as well. Please do no ask me to call or send another email as you must just close my account. I am willing to display my details once I have receiced feedback from Edgars RCS to say that my account will be closed