1 reviews | Active since May 2016

16 Nov 2016, 13:00

Closed my Edgars acccount and cannot use my Thank U points

<p>I recently closed my account with Edgars as it was fully paid up and I would prefer to buy in cash. I had been an accountholder with Edgars for well over 10 years.</p> <p> </p> <p>I am now told that I have foreitted all my Thank U points by closing my account. This amounts to Edgars *****ing from me because those points have been earned through my purchases.</p> <p> </p> <p>At no point was I made aware of the fact that I would lose them otherwise I would have made sure to spend them.</p> <p> </p> <p>I would like these points to be transferred across to a new cash card because what you have done is not right.</p>

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Replies (1)
Edgars
Edgars's reply22 Nov 2016, 11:15
Official

Thank you for bringing this matter to our attention. Please be advised once an account is closed , it is permanently closed and therefore no transaction can be processed on the account.

We regret to inform you the point have been forfeited as no transaction can be done on the account going forward.

We must apologise for the frustration caused.

Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
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