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1 reviews | Active since Jun 2009
27 Mar 2015, 20:52
Closed my card and account without telling me
Edgars has cancelled/closed both my card and account without even notifying me. I hadn't used my card for a year or so and so when I went to purchase something on it as Edgars I was shocked to find the account was closed without notify me and marked for \***** authorization"<br> <br> I am very angry about this and don't wish to purchase anything else from Edgars or Edcon group anymore.<br> <br> You just lost a customer."""
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Edgars's replyOfficial
28 Mar 2015, 11:22Hello diegoa,
We must apologise with regards to the closure of your account, please be advised Edcon is contracted to a registered financial service provider and this is one of the requirements Edcon has to abide by, communication had been sent to all customers by post mail ,email and in store advising the situation
If the account is dormant (no purchases made from 2012) the account will be blocked, once the balance is paid up the account will then be closed. Please be advised your account is dormant and therefore will be closed.
However if your wish still have an account with Edgars you can apply for a new account, we must extend our apology for the inconvenience and frustration caused.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise with regards to the closure of your account, please be advised Edcon is contracted to a registered financial service provider and this is one of the requirements Edcon has to abide by, communication had been sent to all customers by post mail ,email and in store advising the situation
If the account is dormant (no purchases made from 2012) the account will be blocked, once the balance is paid up the account will then be closed. Please be advised your account is dormant and therefore will be closed.
However if your wish still have an account with Edgars you can apply for a new account, we must extend our apology for the inconvenience and frustration caused.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Edgars's reply28 Mar 2015, 11:22
Official
Hello diegoa,
We must apologise with regards to the closure of your account, please be advised Edcon is contracted to a registered financial service provider and this is one of the requirements Edcon has to abide by, communication had been sent to all customers by post mail ,email and in store advising the situation
If the account is dormant (no purchases made from 2012) the account will be blocked, once the balance is paid up the account will then be closed. Please be advised your account is dormant and therefore will be closed.
However if your wish still have an account with Edgars you can apply for a new account, we must extend our apology for the inconvenience and frustration caused.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise with regards to the closure of your account, please be advised Edcon is contracted to a registered financial service provider and this is one of the requirements Edcon has to abide by, communication had been sent to all customers by post mail ,email and in store advising the situation
If the account is dormant (no purchases made from 2012) the account will be blocked, once the balance is paid up the account will then be closed. Please be advised your account is dormant and therefore will be closed.
However if your wish still have an account with Edgars you can apply for a new account, we must extend our apology for the inconvenience and frustration caused.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***