Closed my account yet still active

Hi,<br> Last week I phoned and spoke to a lady in the accounts department. I requested that my account must be closed. She confirmed that it is closed, but if I log on to the website it shows that my account is still active. I sent a request on Edgars's website contact form and received the following ref number ***/S.G.N.<br> But still haven't received a reply as to why my account wasn't closed as instructed. I closed my account due to the really bad service I've received especially at CNA in Centurion mall, and now Edgars is even *********** in doing this. I wish Edgars would teach their employees some client service, only service their employees learn is how to be rude, unhelpful and ***********. Rather sad because it wasn't always like that.