Closed my account without me saying so

Hi<br> I app**** for an Edgars account in March 2015. however, after receiving no response, i reapp**** in October 2015. my account was approved and i went to collect my card. at edgars sandton, the consultant told me to make a purchase and i will receive my card. i then tried to make a purchase and was told they cannot give me the card as i have to go speak to account consultants.<br> i then went on 21 Dec 2015 to the accounts consultants to get a card. they told me that i closed the account, which i did not and now i have to go through the entire process again.<br> to be honest, i am fed up and i can do without shopping at edgars with such terrible service. i cannot be made to go from pillar to post to buy from a store. i am the customer and i expect to get correct service. i am not doing Edgars a favour by shopping with them. Truworths, TFG and many other outlets have provided me with excellent service and i would gladly shop there if edgars does not improve drastically. <br> <br> awaiting a response<br>