Closed account

My mother had an Edgars account and was a VIP club member. At the time of her death in September 2014 her account was paid up and there were only monthly club fees. She died 27/09/2014. In October 2014 my sister and I went to Edgars at the Blue Route in Tokai. Several copies of the death certificate were supp**** and I was required to give a written statement giving details of my mother's death, the place and time of her death and information about the funeral home. There was an amount outstanding for club fees incurred after her death and we were told that this would be covered by the account balance protection plan, which it was. In addition a R7000 funeral benefit was paid out to the family. Nevertheless, club fees have continued to be charged and every month threatening letters are sent to my late mother. I have sent numerous e-mails yet six months later nothing has been done and the threats continue.