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AW
Angela W

1 reviews | Active since Mar 2019

17 Dec 2021, 08:38

Close your Edgars Account

I've been receiving calls regarding an outstanding amount from Edgars ever since the take over I think by RCS. I've informed them that the account was paid up and that I received calls from 2 different agents confirming different totals outstanding. I sent a query to the following email address: '***' to request a recon where this sudden outstanding amount comes from. I received a response to my email indicating that the matter was escalated. Received no feedback from this escalation but getting calls from different agents to inform me about outstanding amounts. I tell them every time the same story. Show me where this arrears are coming from.

0
Replies (11)
Edgars
Edgars's reply17 Dec 2021, 13:43
Official
Good day Angela.

Trust you well.
We are sorry that your recent experience has led you to contact us with a complaint. 

I have escalated your query and feedback with provided.

Thank you
 

Best regards,

Edgars
Edgars's reply04 Jan 2022, 15:12
Official
 Good day Angela. 

Trust you well.

Feedback provided to you today .
Feel free to contact for further assistance.

Thank you and take care

Best regards,

AW
Angela W's update25 Feb 2022, 20:09
Reviewer Update
In the week I received another call regarding outstanding arrears amount. I need a reconciliation so that I can see where this arrears is coming from.
It's been escalated but I'm still waiting on the reconciliation but instead the sending me a statement.

Edgars
Edgars's reply28 Feb 2022, 08:34
Official
Good day Angela. 

Trust you well.
I have requested  RCS to email you a reconciliation of your account.

 Thank you and take care.

Best regards,

Edgars
Edgars's reply28 Feb 2022, 14:59
Official
 Good day Angela. 

Trust you well.

RCS has emailed you a reconciliation of your account.
Should you have any further enquiries please feel free to contact RCS.

Thank you and take care..


Best regards,

AW
Angela W's update28 Feb 2022, 15:34
Reviewer Update
Definitely not a reconciliation received, it look like a print screen of somebody PC .
And definitely not the type of document that I would sent to a customer
AW
Angela W's update08 Apr 2022, 12:15
Reviewer Update
Still the same process Edgars is following, consultants phoning to asked regarding outstanding balance but no one can prove if it is valid arrears.

Edgars
Edgars's reply08 Apr 2022, 12:54
Official
Good day Angela.

Trust you well.

The below query was escalated and RCS has provided feedback.
Reconciliation  on your account has been emailed to you  however i will escalate again .

Thank you and take care.


Best regards,

Edgars
Edgars's reply11 Apr 2022, 08:49
Official
Good day Angela.

Trust you well.

RCS tried calling you to close the query.
Please advised a convenient time to contact you. 

Thank you and take care.

Best regards,

AW
Angela W's update11 Apr 2022, 09:00
Reviewer Update
Good day,
I can be contact at 9.15

AW
Angela W's update12 Apr 2022, 09:26
Reviewer Update
Good day ,

I can be contacted at 11 today