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Tsholo T
1 reviews | Active since Nov 2017
20 Oct 2022, 18:56
Close my Edgars Account and refund me
20 Oct 2022, 18:54 Credit back, close account I want nothing to so with Edgars I bought a phone at Edgars Mall of Africa a week ago, 2days later I wanted to change but they didn’t want to with a store manager that walked away,left me with the salesperson. I left the phone and the slip there and they don’t want to refund me. I want to be credited and close the Edgars account urgently. When I opened the account I was welcomed with warm arms but when I have a problem they don’t want to talk to me. Please close that account and refund me because the phone is at the store.
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Replies (6)0
Replies (6)
Edgars's replyOfficial
21 Oct 2022, 09:51Good morning Tsholo,
Thank you for taking my call and I appreciate your time.
As telephonically advised, I will escalate your case to our management team, in an attempt to expedite the process and final feedback will be provided to you.
Please accept our sincere apologies for the poor service at our store.
Thank you and stay safe.
Thank you for taking my call and I appreciate your time.
As telephonically advised, I will escalate your case to our management team, in an attempt to expedite the process and final feedback will be provided to you.
Please accept our sincere apologies for the poor service at our store.
Thank you and stay safe.
Edgars's reply21 Oct 2022, 09:51
Official
Good morning Tsholo,
Thank you for taking my call and I appreciate your time.
As telephonically advised, I will escalate your case to our management team, in an attempt to expedite the process and final feedback will be provided to you.
Please accept our sincere apologies for the poor service at our store.
Thank you and stay safe.
Thank you for taking my call and I appreciate your time.
As telephonically advised, I will escalate your case to our management team, in an attempt to expedite the process and final feedback will be provided to you.
Please accept our sincere apologies for the poor service at our store.
Thank you and stay safe.
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Tsholo T's updateReviewer Update
21 Oct 2022, 11:49Thank you so much for the feedback.Appreciate it.
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Tsholo T's update21 Oct 2022, 11:49
Reviewer Update
Thank you so much for the feedback.Appreciate it.
Edgars's replyOfficial
28 Oct 2022, 11:09Good morning Tsholo,
Trust you are well and safe.
Feedback has been provided to you on the resolution of the query.
Should you require any further assistance, do not hesitate to contact us.
Thank you and take care.
Trust you are well and safe.
Feedback has been provided to you on the resolution of the query.
Should you require any further assistance, do not hesitate to contact us.
Thank you and take care.
Edgars's reply28 Oct 2022, 11:09
Official
Good morning Tsholo,
Trust you are well and safe.
Feedback has been provided to you on the resolution of the query.
Should you require any further assistance, do not hesitate to contact us.
Thank you and take care.
Trust you are well and safe.
Feedback has been provided to you on the resolution of the query.
Should you require any further assistance, do not hesitate to contact us.
Thank you and take care.
TT
Tsholo T's updateReviewer Update
28 Oct 2022, 11:36I received a call last week but I am in limbo as to the way forward. I am not sure if I am going to be credited back and then my account will be closed or things remain like this.
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Tsholo T's update28 Oct 2022, 11:36
Reviewer Update
I received a call last week but I am in limbo as to the way forward. I am not sure if I am going to be credited back and then my account will be closed or things remain like this.
Edgars's replyOfficial
31 Oct 2022, 15:47Dear Tsholo,
Trust you are well and keeping safe.
I have requested for the store to give you a call and clarify on the matter.
Thank you and take care.
Trust you are well and keeping safe.
I have requested for the store to give you a call and clarify on the matter.
Thank you and take care.
Edgars's reply31 Oct 2022, 15:47
Official
Dear Tsholo,
Trust you are well and keeping safe.
I have requested for the store to give you a call and clarify on the matter.
Thank you and take care.
Trust you are well and keeping safe.
I have requested for the store to give you a call and clarify on the matter.
Thank you and take care.
TT
Tsholo T's updateReviewer Update
07 Nov 2022, 21:22Still no call or way forward. Edgars Mall of Africa has a bought I bought on my account, they have slips and my account is still not closed.
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Tsholo T's update07 Nov 2022, 21:22
Reviewer Update
Still no call or way forward. Edgars Mall of Africa has a bought I bought on my account, they have slips and my account is still not closed.