CLOSE MY ACCOUNT

I visited Mall of Africa last week the 4th October to settle my account and have it closed permanently. I was advised that they cannot close account as there was mobile content on the account, which I have no knowledge of. I have been paying for a service I have never consented to and have never received. Lilian Matoko the Cash and Credit Manager took my details and advised that she would send an email to have such content removed and a refund be processed, this she has done as I received a copy of such email. However, I have not received feedback at writing this review. I have also contacted the Edgars call centre, have had the phone put down in my ear by two ladies before the third was happy to help. She advised of the same mobile content, which means the request Lillian sent last week has not been processed. The calling of the mobile people has become my issue now as the third call centre agent gave me a telephone number, ********** 011 which I myself must call and request for the said cancellation. I have rang the Edgars/Jet mobile people and the phone has been ringing off the hook. Closing an up to date account at Edgars has become impossible.