YM
Y M

1 reviews | Active since Feb 2016

16 Feb 2016, 12:29

Close edgars account = no more calls?

I had been receiving spam calls from an edgars call center ***. The phone rings and when I answer no ones speaks and the phone is put down, which is very annoying. I went in to the edgars store to stop these spam calls. Staff in store called some call center then I spoke with a consultant who said that the number was not edgars. I said that there were a number of complaints on hello peter with the same number where the response was edgars. Then she says, \oh we do have a call center in cape town\". So obviously these edgars staff are all lying and when they get caught with their lies they are very quick to apologize! I told her to take my name off marketing list which she supposedly did. No more calls from ***. Now for past few weeks calls from ***. Searched on hello peter and guess what?... Edgars related number. They just call from another number and think you are stupid, I have no time to play games. I am DEFINITELY closing my account and if these calls keep happening then I will be taking legal action! I know the edgars hello peter account is monitored by edgars staff so please take this complaint as a formal written warning of my intentions."

0
Replies (1)
Edgars
Edgars's reply16 Feb 2016, 15:23
Official
Hello tyronm20,

Thank you for raising your concerns with us.

We must sincerely apologise for the calls that you received. Kindly note we have referred this query to our 3rd Party company to remove your details from the Tele sales list. We assure you this query has been forwarded as a matter of priority. It is not our intention to invade your privacy. We sincerely apologise for the overall experience.

Please find below reference number for this query:
***/GO

Should you need any further assistance please do not hesitate to contact us on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***