CLINIQUE LACKS TCF ETHICS

Early this year a clinique consultant from fochini at Menlyn recommended clinque products to me as she stated that my skin had a breakout,her name is Mpho and I must say her service was superp,two weeks later she did a follow up,which I much appreciated though I'm still waiting to be booked for a facial.Then on the 10th May I visited clinique in Edgars at the Brits mall I had ance on my chicks which was controllable, the consultant suggested I use a clinique serum which cost me R525 I bought the product cash.two weeks while using the product my skin reacted,and unfortunately for me I had thrown away the receipt and box but can still review the proof of purchase on my statement,on the 16 May I returned the product to the store for an exchange of another product because I know very well that I cannot request a refund without an original receipt from the store.the consultant tried calling her manager but unfortunately couldn't get through apparently the manager does not take work calls on weekends,what kind of manager does that,I had to wait till Monday for their response and still nothing.Tuesday I went to the store the consultant told me that she spoke with the manager and the manager will escalate the matter and that was on the 29th May and till today I have not yet heard anything from the clinique consultant.I have been assessing this whole situation and I feel as a customer I have not been treated fairly and get the impression that clinique does not care about its clients wellbeing but rather appreciates our money.how can asking for an exchange take so long.I must say the service is very very poor and the staff from top to bottom have proven themselves *********** I am very much disappointed.