NR
Ntsoaki R
1 reviews | Active since Oct 2016
25 May 2017, 14:14
Clinique consultant
<p>Last week Friday after work I decided to go to Rosebank to purchase Clinique make up since my sister has been recommending it. Upon my arrival at the clinique stand in Edgars at Rosebank Mall the clinique consultant was busy chatting with other staff members and I called her countless times, but she never responded, only after one of her colleagues asked why is she not assisting me did she come and said she did think I'd be buying Clinique, I asked why she just gave me a once over look. I asked her to test the make up for me. She just padded it on my face once. And asked me if I wanted it. I bought it but the way she treated me was terrible. I was there at about 18:05, Friday 21/05/2017.</p>
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Edgars's replyOfficial
26 May 2017, 11:33
Thanks for the post. Edcon as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. Attention has been given to the matter raised in order to ensure that similar incidents do not recur. Our management team will be in direct contact with you.
***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
Edgars's reply26 May 2017, 11:33
Official
Thanks for the post. Edcon as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. Attention has been given to the matter raised in order to ensure that similar incidents do not recur. Our management team will be in direct contact with you.
***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,