MvdL
Mari van der Lith
1 reviews | Active since Mar 2009
29 Feb 2016, 12:27
Clearly lying when they say you ate a VIP customer
29/2/16 @ about 12:20 I receive a call from Ayanda *** informing me that I have been selected as a VIP client. I qualify for vouchers etc at a monthly Cost of R50. I politely declined as I dont buy on a regular basis at Edgars but rather as and when required. So Ayanda puts down the phone in my ear even without a goodbye. Now Edgars if your clients is viewed as VIP but they don't take up an offer why ate they not still treated in the same way or do you only want their money?
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
29 Feb 2016, 14:17Hello mjvdl,
We must apologise for the telephonic service your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us. Your will be receiving direct feedback from the telesales management team shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the telephonic service your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us. Your will be receiving direct feedback from the telesales management team shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Edgars's reply29 Feb 2016, 14:17
Official
Hello mjvdl,
We must apologise for the telephonic service your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us. Your will be receiving direct feedback from the telesales management team shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the telephonic service your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us. Your will be receiving direct feedback from the telesales management team shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***