Clearance of profile on credit bureau

I settled my account on the 26 November 2019 @ canal walk edgars that was handed over to MBD. 1.they were calling on a daily basis before I made the payment but once the payment is paid up, I have to be the one calling MBD to find out if they received the payment. Then I had to be the one calling Edgars to get a paid up letter which clearly states that my profile on credit bureau will be removed odd enough its now months after but its not yet cleared. I have sent emails to that customer service email to find out how long will it take because its normally 30 days to clear one profile on credit bureau but with edgars its taking forever yet they were calling daily for payments not a single call even a text after making payments I had to be the one calling to find out what will happen to the account and if they actually recieved the payment.