Clear my name please

Good day I have a problem with edgars I found out sometime last year that I have a ********** account with the company went to them to find out they told me to bring an affidavit and copy of my id both certified of which I did bring they told to wait for a call from the ***** department of till this date am still waiting that was early January tied calling the call centre no help from them also went to the store no help also this is realy standing in my way as my name is listed in itc I cant do anything wanted to buy a car but I cant till that is sorted I need my name removed from itc or edgars to give me a paid up letter so that my life can move forwad. the store that I went to is the Canal walk store in cape town century city