CLAIM STILL NOT SETTLED

Good Afternoon,<br> This is the second and hopefully the final complaint I have to log.<br> I was retrenched in March and submitted my Retrenchment claim into the Edgars Secunda Branch. I got a phone call a few days later stating that on the 25 April 2015 that I must please submit an affidavit that I am still unemployed (which I did as I am still unemployed). I got a phone call on the 30th from the call centre saying that the claim has been approved and should be paid out in 2 days. I have in the meantime sent out 2 emails and made telephonic calls to find out when my account will be settled but with no luck. I do have all the reference numbers and emails in question should it be required. Can you please assist me with this as I believe if they give you insurance they should come through with all their promises. And I am still unemployed so I have spare every cent that I have till I can get new work.<br> They said that they would get back to me and they haven't. I checked my balance on 10/08/2015 and surprise surprise, still not paid off. Please help me...