1 reviews | Active since Feb 2014
Claim debt for years but still no signature provid
An amount of just over R100.00 appeared on an account. Now appears as over R300, don't sort their issues and how to make money!!!!<br> I have streams of emails of my own volition requesting signed proof of purchase. Spent a couple of hours trying to resolve at Eastgate with manager who promised to sort and clearly never did.<br> Since the claim which I consider to have been false, they cannot provide my signature debt, repeatedly requested within their time frame in terms of their terms and conditions to no avail.<br> Direct communication to their customer accounts, financial services, various appointed debt collectors and still the demands come daily!<br> The amount was nominal, I could have paid, can pay, I have been bad listed as a creditor which is untruthful they have failed to meet their obligations in copying me my signature for the purchase they falsely claim I made.<br> Now their mindless debt collectors at this time cannot even communicate other than just send online demand, I am tired of the pathetic and bullying behaviour of Edgars, and Ramothello and Tsotetsi when I am legally entitled to see proof of my signature for the debt falsely claimed as being incurred. I want this matter resolved
Thank you for making contact with us.
As discussed telephonically according to our records you were referred to any of our Edgars stores to fill in a declaration form more that 3 times as you are disputing the balance on the account and you have not done so. Hence the matter is still not resolved and your account is now handed over to our external agencies to collect on behalf of Edcon.
In order to have this matter resolved please fill in a declaration form any of our Edgars stores where the manager will sign it and send to dispute department for your query to be investigated and resolved. A copy of your invoice will only be provided once any investigation has been conducted. Kindly note that if this process is not followed you will receive collections SMS, Calls and Letters.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for making contact with us.
As discussed telephonically according to our records you were referred to any of our Edgars stores to fill in a declaration form more that 3 times as you are disputing the balance on the account and you have not done so. Hence the matter is still not resolved and your account is now handed over to our external agencies to collect on behalf of Edcon.
In order to have this matter resolved please fill in a declaration form any of our Edgars stores where the manager will sign it and send to dispute department for your query to be investigated and resolved. A copy of your invoice will only be provided once any investigation has been conducted. Kindly note that if this process is not followed you will receive collections SMS, Calls and Letters.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***