JM
Jeremy M
1 reviews | Active since May 2017
18 Jun 2019, 14:55
Claim
Since 2014 airtime was deducted from my acc, the number that it was credited too was also not mine. In 2017 when I learned about this ******** deduction I requested it be cancelled. I had such a hard time to get them to refund me that up until now nothing has been done. I was also told that I again took airtime or data bundle from them in 2017 on my contract vodacom number which I dont recall doing. On this contract number I suspected ***** as well. Edgars never responded to my claims up untill today
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Edgars's replyOfficial
18 Jun 2019, 15:21 Dear Jeremy,
Thank you for bringing the above concerns to our attention.
Kindly note a dispute was logged from Edcon side and we subsequently received feedback from RMCS confirming that you took up the Mobile content product on 2017-01-18 15:00:00:000, on cell number
***. Refund has been declined.
For any further disputes need to be logged with RMCS directly for further assistance - the team can be reached on *** or email ***.
NB: Kindly use your RMCS reference number on your escalation to the team - Ref: EDRF-***
Your Edcon reference number remains the same:
***/GO
Kind Regards
The Edgars Team
Thank you for bringing the above concerns to our attention.
Kindly note a dispute was logged from Edcon side and we subsequently received feedback from RMCS confirming that you took up the Mobile content product on 2017-01-18 15:00:00:000, on cell number
***. Refund has been declined.
For any further disputes need to be logged with RMCS directly for further assistance - the team can be reached on *** or email ***.
NB: Kindly use your RMCS reference number on your escalation to the team - Ref: EDRF-***
Your Edcon reference number remains the same:
***/GO
Kind Regards
The Edgars Team
Best regards,
Edgars's reply18 Jun 2019, 15:21
Official
Dear Jeremy,
Thank you for bringing the above concerns to our attention.
Kindly note a dispute was logged from Edcon side and we subsequently received feedback from RMCS confirming that you took up the Mobile content product on 2017-01-18 15:00:00:000, on cell number
***. Refund has been declined.
For any further disputes need to be logged with RMCS directly for further assistance - the team can be reached on *** or email ***.
NB: Kindly use your RMCS reference number on your escalation to the team - Ref: EDRF-***
Your Edcon reference number remains the same:
***/GO
Kind Regards
The Edgars Team
Thank you for bringing the above concerns to our attention.
Kindly note a dispute was logged from Edcon side and we subsequently received feedback from RMCS confirming that you took up the Mobile content product on 2017-01-18 15:00:00:000, on cell number
***. Refund has been declined.
For any further disputes need to be logged with RMCS directly for further assistance - the team can be reached on *** or email ***.
NB: Kindly use your RMCS reference number on your escalation to the team - Ref: EDRF-***
Your Edcon reference number remains the same:
***/GO
Kind Regards
The Edgars Team
Best regards,