Chronically Bad Attitide and NO stock knowledge

I took my mother into Red Square at Cresta on Sunday to buy some Lancome products. Three (yes, THREE) members of staff standing in the corner chatting away, right at the Lancome display. I waited for someone to offer assistance - no-one came. My mother is temporarily in a wheel chair, so I couldnt get her right next to the Lancome display. I started opening the product drawers as no-one came to assist us. Not being able to find what we were looking for, I tried to ask for assistance, The first to break away from the chatter was a young man (Now, please remember, we are AT the Lancome display/counter) He asked me how he could help. I said I was looking for lancome Ma****at foundation. He looked blank. Then asked me to repeat myself. I did. He then said they did not stock Lancome. Then a lady with a diva-tude arrived. I explained what we were looking for, and that it was for my mother, and indicated the lady sitting in the wheel chair. She said Lancome has \never made a something like the ma****at"I corrected her. She argued with me. I then said we were leaving and she muttered some form of unintelligible insult at both of us. No product knowledge..NO TRAINING. Plain stupidity."""