1 reviews | Active since Mar 2010
Cheating customers against the consumer act
I bought a blouse for my Aunt and a dress for my niece from Sandton City as gifts when they came to visit me. Turns out it is small and they wanted to change it for bigger sizes. Tags intacted, and Galleria point blank refuses to change it without any reasonable explanation except they don't want to!!!. They told my Aunt that the blouse is R349 at their store and if she wants to change for size, she must pay the difference. What *******!!!. I bought these items on my account and have to pay for it but they will not be able to use. I have never had to deal with such issues at any Johannesburg stores and I'm totally disgusted that this is how customers are treated at this store as I believe they are infamous for treating their customers in this manner. I want a response from the store manager on this matter as I think this is unacceptable!!!
We would like to confirm receipt of your notice in which you informed us of your Aunts shopping experience at our Edgars Galleria store.
We truly regret this unintentional mistake on our part as we know that your Aunt was seriously inconvenienced. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to the stores management team to provide an explanation directly to you confirming price adjustments and the fact that they refused to exchange both items.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We would like to confirm receipt of your notice in which you informed us of your Aunts shopping experience at our Edgars Galleria store.
We truly regret this unintentional mistake on our part as we know that your Aunt was seriously inconvenienced. You definitely deserve an explanation for what went wrong. Therefore we have escalated your query to the stores management team to provide an explanation directly to you confirming price adjustments and the fact that they refused to exchange both items.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***