1 reviews | Active since Jan 2016
charging for services not requested for
Edgars<br> <br> So I happen to look at my account once in a blue moon and I see I am being charged for a Cell C insurance or airtime which I never requested. I was also suddenly charged to be their on their VIP service. It comes to about R80-R100 a month. <br> <br> I raised the issue with their call centre who promised they will get back to me in a week once they have the recordings. Heard nothing. I called back and raised the questions again and they promised to call me back yesterday - still nothing - two weeks have passed still nothing. <br> <br> So they deserve a hello peter complaint as I want to be reimbursed.<br> <br> Once I have paid my account I will close this account. <br> You should be fined for poor service delivery.<br> <br>
We must sincerely apologise for the overall experience. Please be advised we have referred this query to the RMCS department to investigate the subscription that was enrolled on your account without your consent. A request for a cancellation and reversal was also sent to the RMCS department.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
We must sincerely apologise for the overall experience. Please be advised we have referred this query to the RMCS department to investigate the subscription that was enrolled on your account without your consent. A request for a cancellation and reversal was also sent to the RMCS department.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,