1 reviews | Active since Jul 2013
Charging for policies I DID NOT authorise
<p>I normally get an sms with the amount due from Edgars but I decided I wanted to see the detailed email statement. To my horror I found that I'm being charged for policies i.e.; Family Provider Plan and Hospital Cash Back Family that I had not autorised. I am upset that somethimg like this would happen without my knowledge. I called Edagrs call centre to rectify this and the first operator put me on hold, hoping that I would hang up, after 7 minutes I did. I called back at spoke to Sakhile who was helpful. He confirmed that he had cancelled these.</p> <p>With that said, I am uncomfortable at this point at taking Sakhile at his word. I would like confirmation and proof in writing as I do not know how long I was being billed for these policies. I would like an explanation why this is allowed to happen and I want reversed all that I have been billed for but did not authorise</p> <p> </p> <p>Cindy</p> <p> ********** 230 </p>
Thank you for taking the time and discussing the concerns you have on your account and we can understand how inconvenient this was for you. Please note the mentioned financial products were cancelled and reversed on 16 August 2016 and this reflect on the 07/09/2016 account statement that is already sent to you.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account and we can understand how inconvenient this was for you. Please note the mentioned financial products were cancelled and reversed on 16 August 2016 and this reflect on the 07/09/2016 account statement that is already sent to you.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
