Charging for a service I did not subscribe to

<p>Edgars is charging me for "MOBILE CONTENT FEE" at R19.99 per month, and a service fee of R22.90. I never subscribed for any mobile content fee.</p> <p>I've requested them to cancel it and refund me for all the months they've billed me, on 1 September. Reference number is ********** 752599.</p> <p>Nobody ever followed through with the cancellation or getting back to me as they promised, and they're still charging my account for this every month,</p> <p>Presently every time I call the call center on ********** 011, holding for 15 minutes or so, I get the same response from the agent. The system is offline, please call back in 30 mins/hour/2hours.</p> <p>I'm not happy at all.</p>