CW
Carla W
1 reviews | Active since Jul 2011
12 Jan 2017, 12:52
Charging a closed account
<p>My account was fully paid on 20 August and confirmed to be closed on 29 August by the Customer Services Administrator Albert Sithole.</p> <p>Emails and sms's are still coming through urging me to pay money I don't owe. After phoning on 8 December I was assured again that I will no longer receive these sms's and emails as it is a fault on their side - my account is closed and I don't owe anything.</p> <p>After still receiving emails and sms's I sent emails ********** ********** which came back as undeliverable: "Google tried to deliver your message, but it was rejected by the server for the recipient domain edcon.co.za by za-smtp-inbound-2.mimecast.co.za. [41.74.193.210].</p> <p> </p> <p>PLEASE do something about it so that I do not receive these incorrect emails and sms's anymore. My account is paid up and closed.</p>
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Replies (2)
Edgars's replyOfficial
13 Jan 2017, 16:47Thank you for bringing this matter to our attention and we can understanding how frustrating it must have been. Please note we have escalated the query to Accounts department for urgent assistance and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,
Edgars's reply13 Jan 2017, 16:47
Official
Thank you for bringing this matter to our attention and we can understanding how frustrating it must have been. Please note we have escalated the query to Accounts department for urgent assistance and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,
CW
Carla W's updateReviewer Update
20 Jan 2017, 11:48I have been assured that this account has been closed but it will take a while for the emails and sms's to stop coming through. BUT the "outstanding amount" is being increased each time I get an email or sms? This means that the account is still being charged.
Come on, this is REALLY bad service! This is very disappointing.
CW
Carla W's update20 Jan 2017, 11:48
Reviewer Update
I have been assured that this account has been closed but it will take a while for the emails and sms's to stop coming through. BUT the "outstanding amount" is being increased each time I get an email or sms? This means that the account is still being charged.
Come on, this is REALLY bad service! This is very disappointing.