******** charges will be filled against Edgars!!!

My mother is a client of Edgars for many years now. Last year 2022 in October we paid the account in full. About two weeks ago, my mother got a call from Edgars. She was told that she is in arrears and need to pay R300 on her account. We knew that it is impossible, because we never made any purchase on her account after October. I phoned Edgars and I was informed that a purchase was made with the value of R3000 + in July somewhere in KZN at Sport Scene. We are living in Cape Town all my life. I was in KZN last in the 1980's. During the time that is so called purchase was made, my mother was in hospital for an eye operation as well, so how is it possible that we were is KZN at that time? This is most definitely a *****ulent purchase made on my mother's account. How is this even possible? How did the person know my mother's name, that she had an account with Edgars and that she has credit available and how much credit? How did the cashier allow this purchase without my mother's signature? How did the buyer get hold of my mother's Edgars card if my mother is still in possession of her card? Someone inside Edgars are giving out this information. This is a ******** act by staff of Edgars SA and I will lay ******** charges against Edgars SA. Now my mother is getting harassed everyday by phone calls from Edgars telling her to pay because she is in arrears. I want to know who the cashier was at Sport Scene who authorized this purchase, I want to see the signature used and also the invoice and what was purchased. I want to know why my mother never got an account from Edgars or any type of notification about this purchase. I want to know who the buyer got hold of a card to make this purchase as well as how this buyer got hold of my mother's info. I thought that our personal information is safe with Edgars. Clearly it is not. So they have my mother's id nr, address, contact details and and and....... all because of Edgars!!!!