1 reviews | Active since Sept 2016
Charges on my account - no explanation
<p>I have emailed Edcon Accounts twice in the last 2 weeks, with no response. I would like to know what these charges are for on my account, I did not sign up for any of it, yet it is costing me R62.78 per month? The charges are: A club service fee of R22,80; SMS Air Subscription of R19,99 and a Mobile content fee of R19,99. I have been promised a 6 month no interest account - as soos as the account was opened I was told they dont do that any longer. I am sick of their lies, as soon as my account is paid off, I will close it. </p>
Thank you for bringing this matter to our attention.
Please be advised the only products activated on your account is the Service fee , the account protection plan and mobile content.
Kindly note the service fee and account protection plan is compulsory on all account. The mobile content fee is charged by RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime ,this could have been activated when purchasing airtime via your cell phone.
Please note Edcon has a 6 months interest free plan however this is subject to affordability(only for new accounts), once you have a 12 months plan you will not be able to convert your plan.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention.
Please be advised the only products activated on your account is the Service fee , the account protection plan and mobile content.
Kindly note the service fee and account protection plan is compulsory on all account. The mobile content fee is charged by RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime ,this could have been activated when purchasing airtime via your cell phone.
Please note Edcon has a 6 months interest free plan however this is subject to affordability(only for new accounts), once you have a 12 months plan you will not be able to convert your plan.
Kind regards,
Edcon customer experience team,
***
How do I deactivate the content fee? What is the mobile content that I am paying for? Can I see the contract? My account will be closed in 2 months time, and I will never open an account with Edgars again. My fees on my account is rediculously high.
How do I deactivate the content fee? What is the mobile content that I am paying for? Can I see the contract? My account will be closed in 2 months time, and I will never open an account with Edgars again. My fees on my account is rediculously high.
Kindly note the service fee and account protection plan is compulsory on all account. The mobile content fee is charged by RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime ,this could have been activated when purchasing airtime via your cell phone. - I HAVE NEVER PURCHASED AIRTIME VIA MY CELL PHONE. HOW DO I STOP THIS???
Kindly note the service fee and account protection plan is compulsory on all account. The mobile content fee is charged by RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime ,this could have been activated when purchasing airtime via your cell phone. - I HAVE NEVER PURCHASED AIRTIME VIA MY CELL PHONE. HOW DO I STOP THIS???
I receive an email response from edgars once in 15 days... still there is a mobile content subscription on my account that is not yet removed, and nobody can tell me how it was activated. And I have yet paid another installment. How does this work?
I receive an email response from edgars once in 15 days... still there is a mobile content subscription on my account that is not yet removed, and nobody can tell me how it was activated. And I have yet paid another installment. How does this work?