Charges on cancelled policies
<p>Mid 2015 i cancelled all my policies with edgars, funeral policies and some policies that i dont know i had. to my suprise for the past months i have been getting calls from edgars left, right and centre as to when am i paying my outstanding account, the account that i knew is paid off, i decided to check my statement, to my suprise the policies were not canncelled, i went to Edgars northgate, tole them my story and they checked on their system, to our suprise, the policies on edgars PC, shows that they were cancelled, on the statement i have they still active, spoke to the store manager and she said maybe its because it was only cancelled at the store but not at customer centre, whose fault is it? Get your act together Edgars and cancell those policies. its not my fault that it was only cancelled at the store and not at customer centre, and how was i supposed to know that it should be cancelled there too??????? </p>
Thank you for bringing this matter to our attention. Please be advised the entire Edcon group uses one system if the products were cancelled at store, the products will certainly be cancelled at the customer centre.
Please be advised we would like to assist you further however we need more details such as (account or Id number) to assist you further.
Please contact us on ***and quote your reference number ********** 196/GO for further assistance.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised the entire Edcon group uses one system if the products were cancelled at store, the products will certainly be cancelled at the customer centre.
Please be advised we would like to assist you further however we need more details such as (account or Id number) to assist you further.
Please contact us on ***and quote your reference number ********** 196/GO for further assistance.
Kind regards,
Edcon customer experience team,
***
