Charges - Airtime- Never agreed to that = *****

Good day

Account Number: ********** ********** 27723

When I phone customer care it only tells me some mobile thing is active, then I press I want to cancel and so on.

What I wanted was to speak to someone

Understand nicely!

This is my grandmother's account, she can not even speak English, how did all the Airtime mobile stuff end up on her account.

You will make sure it gets cancelled and you will refund her.

I make it clear, there is no phone signal in Dunnottar where she stays AND she can't speak English, so do NOT tell me she agreed.

I want a reply asap or I WILL take this further as *****. You are picking on pensioners, and just adding stuff she does not know about

*****

I am giving you ONE chance to rectify this.

You may phone ME on ********** or **********

Sort this out now!!!!

This is not within the law!

After this I was promised that a Manager w(Rene') will phone her in Afr at 10am nothing. Via email I was asked to forward power of attorney letter and her ID I did no response FB = they will cancel it.... they keep ignoring my refund / credit it request

Just from yesterday to today there is allready another increase on account.

Seriously edgars?