KD
Kim D

1 reviews | Active since Sept 2010

14 Dec 2015, 15:28

Charges added not authorized or asked for.

I received a call to promote a credit insurance from Edgars and agreed to this, suddenly over the next couple of months I noticed more and more additions being added to my account. I sopke to numerous people who sent me from one person to the next. Next statement even more was added. Went into my branch at Cresta and they phoned accounts. Because I said I wanted it sorted now and all my money returned I was told I was rude and the phone was put down on me. A second phone call by the branch was a little better and only a small portion of the charges were reversed.<br> I then sent an email to accountsjhb with a spread sheet of all the charges.<br> Received a phone call as they could not understand what my complaint was. I resent the original email to Keabetswe explaining everything.<br> This was on the 2nd Dec.<br> Inspite of numerous emails requesting feedback, I still have had no communication from anyone. I withheld my payment for this month and then received threatening sms's and emails. <br> I checked my last statement and low and behold still unasked for and unauthorized additions on my statement.<br> This seems to be the norm as I see many similar complaints.<br> Please contact me asap. Thank You

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Replies (1)
Edgars
Edgars's reply17 Dec 2015, 11:24
Official
Hello Kim Decsi,

Thank you for bringing this matter to our attention. Please be advised we have referred this query to the accounts department to address. We can imagine the frustration caused and for that we sincerely apologise. We assure you concrete feedback will be given to you shortly.

Please find your reference number:: ***/GO

If you require any further assistance, kindly contact the accounts department on ***

Kind regards,
Customer Experience Team.
Call Centre: ***