1 reviews | Active since Sept 2017
Charged unknown fees and bad service from the call centre
I am appalled by edagrs. Not only have they charged me for a funeral cove I didn't request, but I have been sent from pillar to post being put on hold for hours and then getting attitude from a lady Ntombi who then decided to put me on hold with out notifying me. I know am being charged a service fee for. Funeral cover I dmcancelled two years ago. I have been through n hold for the last 45min. This is rediculous. I will not give them a c by of my money.
Kindly furnish us your account or ID number by calling ***, so that we may liaise with the accounts team regarding the financial services cancellation and reversal request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards.
Customer Experience Team
Call Centre: ***
Kindly furnish us your account or ID number by calling ***, so that we may liaise with the accounts team regarding the financial services cancellation and reversal request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards.
Customer Experience Team
Call Centre: ***