charged twice
I bought clothes from edgars Menlyn on the 23rd of this money and swiped my fnb card.....after the first attempt the lady told me it didnt go through i must swipe again....then we swiped again and it went through.next thing i wake up in the morning to find that the exact amount i swiped at edgars is missing from my account.....i call the and they tell me they have to log a query......i mean its my money and i need to pay my debts now like car insurance and funeral cover will edgars cover me should i get into an accident while they investigating? Its not my fault that their system mulfunctions
We have escalated the complaint to the Edgars Menlyn management to address with regards to the system error as you were double charged on a purchase made in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Menlyn management to address with regards to the system error as you were double charged on a purchase made in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.