charged incorrectly and bad service

Item: Edgars
Rating: 2
Author: Thobela M

Edgars charged me for a VIP membership which I did not want. Just like any direct marketing, consumers have 5 days cooling off period. I called back to cancel this before I was even subscribed when I called on three different occasions the call center people said i was not subscribed and now I see a charge on my account. Can you please cancel this and remove this charge. I did not even receive a welcome email nor sms and I was told I was not subscribed for this.

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Replies (1)

Edgars's replyOfficial

19 Dec 2015, 12:36

Hello Ttspark,

Thank you for raising your apprehensions with us. Please be advised we have referred this query to the accounts department to address. Investigations will be conducted, upon findings, feedback will be given to you shortly. We apologise for the overall experience.

Please find your reference number: ***/GO

If you require any further assistance, kindly contact the accounts department on ***

Kind regards,
Customer Experience Team.
Call Centre: ***

Edgars's reply19 Dec 2015, 12:36

Official