MJ
Melissa J

1 reviews | Active since May 2015

14 Oct 2016, 14:07

Charged for unsigned funeral insurance

<p>Every month I receive my Edgars statement via email. Last month I noticed that there are “Parent funeral insurance” and “Account Funeral Insurance Protection” on the statement. I have NEVER signed up for this insurance so I am very disgusted that I have paid for it every month (I didn’t even notice it). Then I went in to the Edgards in Clearwater Mall on the 2nd of October to cancel it. The guy got me on the phone with an agent from the call centre and she cancelled it. I asked her if it is cancelled and she rep**** “yes”. She also said that it won’t be on the next statement, with other words, I won’t have to pay for that again. Today, I received my monthly statement and guess what … both the insurance are on the statement AGAIN after I was told that it wouldn’t be on the next statement. So AGAIN I have to pay for something I didn’t even signed for.</p> <p> </p> <p>This is so pathetic !!!</p> <p> </p> <p> </p>

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Replies (1)
Edgars
Edgars's reply14 Oct 2016, 14:19
Official

Thank you for taking the time to share your concerns with us.

Please be advised your query has been escalated to our accounts management team for further assistance.

Your reference number ***/GO.

Kind regards,
Edcon customer experience team,
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