1 reviews | Active since Mar 2018
Charged for unauthorized SMS Airtime Subscription
I am absolutely appalled at how Edgars can add services to ones account without permission. I have just received my statement and an amount of R49 is charged onto my account for an SMS Airtime Subscription which I did not authorize nor benefit from. This is unacceptable!! Please remove this from my account ASAP!!!
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the frustrations caused to you with the airtime that was billed on your account . We have escalated your query to our third parties for a cancellation/reversal of the fees and feedback will be provided to you .
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the frustrations caused to you with the airtime that was billed on your account . We have escalated your query to our third parties for a cancellation/reversal of the fees and feedback will be provided to you .
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the frustrations caused to you with the airtime that was billed on your account . We have escalated your query to our third parties for a cancellation/reversal of the fees and feedback will be provided to you .
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the frustrations caused to you with the airtime that was billed on your account . We have escalated your query to our third parties for a cancellation/reversal of the fees and feedback will be provided to you .
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,