Charged for things i never agreed to!!!

I opened an account in 2013 at Killarney Mall and only realised i was being billed for VIP Benefits in Sept 2014 when i was supposed to have had finished off payment as i had calculated. They never sent me my Electronic statements as i had requested when opening the account instead they sent me an sms in Sept which was when i inquired this VIP payment i was charged for. I never received that VIP card nor magazines ever. I then closed the memebership and went to the branch to get a reversal back to my account as i had not agreed to this as per the contract and i was promised that the money will be reversed back to my account. I went to killarney to check up on this and the lady incharge was on study leave. I was sent back and forth till the shop closed down with this still being unresolved. When i call the head office they cannot help me do the reversal. This whole saga was not my fault in the 1st place and now nobody can help override the process of reversing these payments. They refuse to close my account and i pay the balance that i owe excluding the R544 for VIP benefits i supposedly was getting. Whose will take responsibility for this mess now that Killarney is closed??!!