CHARGED FOR SERVICE WITHOUT CONSENT

For the past 3 months or more I have been billed a fee of R24 for airtime subscription. I have never subscribed to such services and when I went to the store to query this they informed me that they deal with a 3rd party that has charged me for this and I should contact them to sort it out. I have not been able to get in contact with this call centre and it's been a month now. I have also emailed EDGARS to resolve this and no response.

HOW CAN EDGARS ALLOW A 3RD PARTY TO CHARGE THEIR CUSTOMER FOR A SERVICE THAT WAS NOT PERMITTED? IS THIS HOW EDGARS PROTECT THEIR CUSTOMER? NO INFORMATION IS CONFIDENTIAL AND WHO PARTNERS WITH EDGARS HAS ACCESS TO CUSTOMER ACCOUNTS AND BILL CUSTOMERS FOR ANYTHING?