Charged for service not signed for

Hello M.S.F.,

We must sincerely apologise for the overall experience. We can imagine the frustration caused and for that we sincerely apologise. Please be advised a reversal was processed and it will reflect on your account on the next month's statement. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.

Please find your reference number: ***/GO

If you require any further assistance, kindly contact the accounts department on ***

Kind regards,
Customer Experience Team.
Call Centre: ***