Charged for mobile content fee without my MY AGREEMENT

Disappointed and angry Charged for mobile content fee without my agreement I must say the service from the people who are replying back are pathetic and poor customer service . . I simply wanted the mobile content fee to be removed from my account and refunded back to me as i made reversals call to Team Leader LUTHANDO that sound bored when assisting client regarding the refunds of mobile Content, he will promise to call back NEVER Even bother to CALL, CAN I BE ASSISTED B4 LOOSING MY 30 YEARS ACCOUNT