Charged for mobile content fee without my knowledge for over a year

good day

on 20/02/2018 I emailed edcon for help

I must say the service from the people who are replying back are pathetic and poor customer service .

I had to email and explain everything again only for them to answer one question and not the rest of the questions

I simply wanted the mobile content fee removed from my account and refunded back to me I then get email from Busisiwe Ngqolwana saying that my refund is R124.95

Please can someone who actually knows what they doing assist me or pay me to do it for Edgars , because its not rocket science to go back to all my statements and check from when issue started and how many times it was charged on my statement

So I went and did it for you

This has now taken up my time because no one can do it themselves there

below are all statements that reflected mobile content fee which adds up to R459.83 Please can someone explain to me where did you get R124.95 This is really disappointing service from such a big company and is waiting a lot of my time

28/01/18 MOBILE CONTENT FEE 24.99 28/12/17 MOBILE CONTENT FEE 24.99 28/11/17 MOBILE CONTENT FEE 24.99 28/10/17 MOBILE CONTENT FEE 24.99 28/09/17 MOBILE CONTENT FEE 24.99 28/08/17 MOBILE CONTENT FEE 19.99 28/07/17 MOBILE CONTENT FEE 19.99 28/06/17 MOBILE CONTENT FEE 19.99 28/05/17 MOBILE CONTENT FEE 19.99 28/04/17 MOBILE CONTENT FEE 19.99 28/03/17 MOBILE CONTENT FEE 19.99 28/02/17 MOBILE CONTENT FEE 19.99 28/01/17 MOBILE CONTENT FEE 19.99 28/12/16 MOBILE CONTENT FEE 19.99 28/11/16 MOBILE CONTENT FEE 19.99 28/10/16 MOBILE CONTENT FEE 19.99 28/09/16 MOBILE CONTENT FEE 19.99 28/08/16 MOBILE CONTENT FEE 19.99 28/07/16 MOBILE CONTENT FEE 19.99 28/06/16 MOBILE CONTENT FEE 19.99 28/05/16 MOBILE CONTENT FEE 19.99 28/04/16 MOBILE CONTENT FEE 19.99

I will also be posting this on social media If I do not get compensated for your mess up so people can see how you ripping people off for charges which we did not even give concent too and god knows how many other people are actually paying for this mobile content fee and don’t even know , and all we get is sorry for the inconvience

Kind regards,

Meshan Naidoo Data Analyst Dimension Data Supply Chain Services Limited **********

Please remember you can view your orders online through our track and trace tool - https://track.dimensiondata.com/TransIT/login.aspx For more information about Dimension Data, please go to www.dimensiondata.com

From: Busisiwe Ngqolwana ********** Sent: Saturday, March 3, 2018 9:39 AM To: Meshan Naidoo (Group) ********** Cc: ********** Subject: Re: Mobile content dispute Edgars

Good day, In response to your enquiry with us at Edcon, please be advised R124.95 has been refunded onto the account.

Should you have any further enquiries, do not hesitate to contact us. Busisiwe Ngqolwana Customer Services Administrator | Regional Credit Office Durban | Edcon Financial Services Telephone +27 86 ********** | Fax +27 (0) 865 704 826 | Email **********

This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on (011) ********** . The disclaimer also provides our corporate information and names of our directors as required by law. The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.

 Please consider the environment before printing this email and/or any related attachments ________________________________________ From: Meshan Naidoo (Group) [ ********** ] Sent: 02 March 2018 09:43 To: ********** Cc: ********** Subject: RE: Mobile content dispute Edgars Good day Please can you confirm the total amount of premiums refunded back to my account. Kind regards, Meshan Naidoo Data Analyst Dimension Data Supply Chain Services Limited ********** Please remember you can view your orders online through our track and trace tool - https://track.dimensiondata.com/TransIT/login.aspx For more information about Dimension Data, please go to www.dimensiondata.com From: Glenrose Ngwazi ********** Sent: Friday, March 2, 2018 9:17 AM To: Meshan Naidoo (Group) ********** Subject: Re: Mobile content dispute Edgars Dear Mr Naidoo, Account number: ********** ********** 56146 In response to your enquiry with EDCON please note the premiums has been reversed they will show on your next statement, mobile content is an app that allows you to downloads music. Should you require further information, please do not hesitate to contact us on the number below. Please refer all further queries to **********

Glenrose Ngwazi Customer Services Administrator | Regional Credit Office Durban | Edcon Financial Services Telephone +27 86 ********** | Fax 27 86 ********** | Email **********

This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on (011) ********** . The disclaimer also provides our corporate information and names of our directors as required by law. The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.

 Please consider the environment before printing this email and/or any related attachments ________________________________________ From: Meshan Naidoo (Group) [ ********** ] Sent: 01 March 2018 09:23 To: Ntombi Khohli [ ********** ], ********** Cc: ********** Subject: Mobile content dispute Edgars Good day Ntombi Thank you for giving me confirmation that it is cancelled Please can you advise me when will Edgar's be refunding me back all those premiums I have paid all along ? Also , please can you tell me what is that Mobile content for in the first place ? Kind regards, Meshan Naidoo Data Analyst Dimension Data Supply Chain Services Limited ********** Please remember you can view your orders online through our track and trace tool - https://track.dimensiondata.com/TransIT/login.aspx For more information about Dimension Data, please go to www.dimensiondata.com From: Ntombi Khohli ********** Sent: Wednesday, February 28, 2018 2:50 PM To: Meshan Naidoo (Group) ********** Subject: Good Day Mr Naidoo Account Number: ********** ********** 56146 In response to your email received, we hereby confirm that mobile content has been cancelled as requested. Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details. Ntombi Khohli Customer Services Administrator | | Edcon Financial Services Telephone +27 86 ********** | Fax | Email

This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on (011) ********** . The disclaimer also provides our corporate information and names of our directors as required by law. The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.

 Please consider the environment before printing this email and/or any related attachments

This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on (011) ********** . The disclaimer also provides our corporate information and names of our directors as required by law. The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.

 Please consider the environment before printing this email and/or any related attachments edcondisc

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