Charged for lost card I did not report

<p>Towards the month end of April i went to Edgars Grahamstown to pay my monthly instalment only to be told that the card I am using is blocked and has been reported as lost. The lady at my service quickly suggest to make a new one for me. She never mentioned that I will be charged for it. Come Mid-May i received electronic statement with my credit more or less the same as lastmonth April 2016. I contact Edcon call center via emails and I am told records prove that I reported my card lost. I then ask for proof of call records as they record all our calls but email response came back saying they forwarded my request to Edgars Grahamstown until this day no proof of record or feeeback. I am expected to pay instalments in time or Edcon call center will call non-stop reminding me of payments yet my complaint is dragging forever on their side.</p>