CC
Charlene C

1 reviews | Active since Dec 2014

25 Jul 2017, 08:55

Charged for Airtime Contract & Mobile Content

<p>Since I changed to email statements I do not check my statements, because you would not think a company as ESTABLISHED as Edgars would be **********ly cahrging people for subscriptions they did not ask for. I did check this online and I am not the only customer who has been ******. There are countless others that have been charged for up to 7 years **********ly. The amazing part is that they were emailed and contacted and they keep referring me to numbers and emails to sort the query out. Besides *****ing from their customers they do not have the dignity to correct the situation. I am truly disgusted to think that EDGARS store would treat a loyal customer in this manner. </p>

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Replies (2)
Edgars
Edgars's reply25 Jul 2017, 09:23
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that as per the notes on the case logged with ref no : ***/GO, the mobile content has been cancelled on the account as requested.

Kindly find the RMCS details below

Tel: ***

Email: ***

Kind regards.

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply25 Jul 2017, 09:24
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that as per the notes on the case logged with ref no : ***/GO, the mobile content has been cancelled on the account as requested.

Kindly find the RMCS details below

Tel: ***

Email: ***

Kind regards.

Customer Experience Team

Call Centre: ***.

Best regards,