change of payment plan

I have requested several times for the payment plan to be changed from 6 to 12 months. I was told i will receive a call from someone at customer care to process the request. No one called me.<br> <br> Now i call the customer care line and im told ill have to pay first before the plan can be changed. What is appalling is the fact that the customer service consultant admits that the plan was changed to 6 months without my concern and sees nothing wrong with that.<br> <br> Edgars must immediately change the plan to 12 months and adjust this months payment according to the chosen plan.<br>