Cellphone that was ******

My cellphone was ****** last year in May/June and reported to Edgars the next day. Its one year later and still nothing has been done in fact last night i was told the claim has not even been lodged. Bennie informed me a few months ago that i will be refunded in cash due to the length of the case. Now they refuse to pay me and want to credit my account that is paid up to date. The insurance is also not yet cancelled in fact cancelled and then re-activated again.<br> <br> PLEASE assist me in getting the poor service sorted out and to get my money. I don't need a new phone i already purchased a new one I just want my money not to enriched Edgar's to buy more from them. I have lost all faith in them. The query start from new every time i go there. Nobody knows anything.<br> <br> I use my phone to phone around. I take off from work and then spend hours there (i am in sales) I dont swipe my edgars card for this i spend my cash for that THEREFORE i want to be reimbursed in cash unless they are prepared to reimburse me for that for the last year of my time and money.<br> <br> Somebody PLEASE sort this out!!!!!!<br> <br>